News - Ana-Lab Receives Customer Service Award

By Weldon McFarland
Friday, October 06, 2017

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Ana-Lab Corp. has been notified that it is one of only fourteen (14) laboratories nationwide -- and the only Texas-based lab -- to earn the 2017 American Council of Independent Laboratories (ACIL) Customer Quality Service Award.  Developed in 1996 to address the industry's quality issues and recognize those laboratories with exemplary quality performance, this award program provides laboratory data users with a mechanism to evaluate testing laboratories. 

“Participants commit to ensuring data integrity, meeting customers’ quality needs, and setting performance standards for the testing laboratory industry,” said Marlene Moore, program administrator. 

“No other evaluation program ranks customer satisfaction with laboratory services and requires laboratory management to commit to a data integrity program,” Ms. Moore said.  “As recipients of the ACIL Customer Quality Service Award, laboratories have demonstrated commitment to quality and customer service.”

“This is Ana-Lab’s thirteenth time to receive the ACIL award,” said Dr. Weldon McFarland, Ana-Lab CEO.  “This particular award means a lot to us because it is based on anonymous customer surveys, and those customers have apparently rated us highly once again.  Data integrity and customer satisfaction are two of our big goals, so it’s gratifying to get affirmation that we’re on the right track.”

Based in Washington, D.C., ACIL is not affiliated with any institution, company, or trade group that might affect their ability to conduct investigations, render reports, or give professional, objective, and unbiased counsel.

Weldon McFarland

Dr. Weldon McFarland is the CEO of Ana-Lab Corporation, headquartered in Kilgore, TX.